Cancellation Policy
Hybrid Health Performance requires 24 hours to cancel or reschedule an appointment with no cost. Any appointments cancelled or rescheduled less than 24 hours before the appointment start time will be charged the full price of the service.
At Hybrid Health Performance, we strive to give the highest level of bodywork to our clients. When a client books a session, they are confirming a business agreement to reserve time to work with our expert staff.
Since our bodyworkers are paid based on time, last minute cancellations have a direct affect on their income. In addition, with less than 24 hours notice, it is far less likely that another client will be able to book into that reserved time slot. Therefore, late cancellations affect our ability to complete our stated mission of helping people.
Here are some examples of situations for which you will be charged for late cancellations. While we understand that many of these situations will be out of your control, please understand that they are also out of our control. Therefore, we ask that the client absorb the impact for the late cancellation so that we can pay our therapists for the lost session.
Late Arrival Policy
If you arrive late for your appointment, we will need to end the appointment at the time it was originally scheduled to finish at. This is so that our bodyworkers can prepare their treatment rooms for the next client and start the next client’s session on time.
We accept all major credit cards
Please note that we require a valid credit card on file for all clients in order to be able to enforce our late cancellation policy. Additional gratuities for exceptional service are appreciated, but are neither expected nor necessary. Prices are all-inclusive and bodyworkers, trainers, and life coaches are compensated based on time of service. Additional gratuities for exceptional service are appreciated but are neither expected nor necessary.
At Hybrid Health Performance, we strive to give the highest level of bodywork to our clients. When a client books a session, they are confirming a business agreement to reserve time to work with our expert staff.
Since our bodyworkers are paid based on time, last minute cancellations have a direct affect on their income. In addition, with less than 24 hours notice, it is far less likely that another client will be able to book into that reserved time slot. Therefore, late cancellations affect our ability to complete our stated mission of helping people.
Here are some examples of situations for which you will be charged for late cancellations. While we understand that many of these situations will be out of your control, please understand that they are also out of our control. Therefore, we ask that the client absorb the impact for the late cancellation so that we can pay our therapists for the lost session.
- Work emergency
- Child care provider cancels
- Flight is delayed
- Traffic issue
- Weather (unless there are complete city road closures)
- Send a friend or family member to take the session in your place
- Rearrange that last minute work meeting
- Tell work that you have a muscle therapy appointment
- Ask your child care provider to give you adequate notice for changes
- Try not to book a muscle therapy session shortly after a flight
- Try not to stress about traffic - arriving a few minutes late is still far better than paying for no session at all
Late Arrival Policy
If you arrive late for your appointment, we will need to end the appointment at the time it was originally scheduled to finish at. This is so that our bodyworkers can prepare their treatment rooms for the next client and start the next client’s session on time.
We accept all major credit cards
Please note that we require a valid credit card on file for all clients in order to be able to enforce our late cancellation policy. Additional gratuities for exceptional service are appreciated, but are neither expected nor necessary. Prices are all-inclusive and bodyworkers, trainers, and life coaches are compensated based on time of service. Additional gratuities for exceptional service are appreciated but are neither expected nor necessary.
